The following are answers to Policies and Frequently Asked Questions about Sugarland Ped-Med Clinic. For further questions please call our office at 281-491-2555. If you are looking for a list of accepted insurances, please click here.
Alternatively, you can fill in the forms upon arrival, in which case we recommend you arrive fifteen minutes before your appointment time. Please understand that insurance companies often have long hold times that prevent us from obtaining benefit information promptly.
We are a Medicare and Medicaid participating practice and accept assignment for services provided to Medicare patients. As a courtesy, we routinely file primary insurance claims for all patients. Should you provide supplemental insurance information to our office, we will also file those claims on your behalf. The deductible and insurance co-payments are the patient’s responsibility and their payment is expected at the time services are rendered.
Should your insurance carrier withhold payment or partial payment of your claim for any reason, we will be glad to assist you in obtaining an explanation from them. However, we cannot guarantee payment of your claim. Also, we cannot be responsible for negotiating fees or claims with insurance companies or any other entity. Patients are responsible for payment of medical care within a reasonable time, regardless of the status of the claim. If circumstances warrant an extended payment plan, our business office representative is available to assist you with such arrangements. Please contact the office prior to your appointment.
You will receive a monthly itemized statement showing all charges up to and including the current month. These statements will cover all services provided both in our office, and at the hospital. All patients with a current balance will continue to receive monthly statements until the account is cleared.
Please note: Claims filed to Medicare do not appear on your statement until Medicare has paid their portion of your charge(s). Any balance remaining after Medicare has paid will be the responsibility of the patient or supplemental insurance company, if applicable. If you do not have insurance, we recommend you speak to our billing office to set up a payment plan and discuss your options. Our business office representatives are always available to assist you with any questions you may have. Our business office telephone number is 281-491-2555 x110. We strongly encourage you to bring any special needs to our attention. We’re here to help you!
A reminder: Please remember to bring your insurance card(s) with you for each visit to our office. Please notify us if your address, telephone number or insurance carrier changes at any time.
- To inform the Medical Practice staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/service givers.
- To arrive on time for scheduled appointments and cancel, when necessary, with a phone call.
- To provide payment for services requested and delivered by the Medical Practice not covered by insurance within 90 days.
- To notify the Medical Practice of any change in your health status.
- To follow the recommended treatment plans and inform the Medical Practice of any physical or mental impairment requiring special accommodation.
To ask questions if directions and procedures are not understood.
- To be treated with respect, dignity and be informed of your care needs to make appropriate decisions.
- Help plan your care and make changes to it.
- Expect that teaching materials will be provided in a manner he/she can understand.
- To be informed of the Medical Practice billing process.
- To have his/her records kept confidential except when consent has been given.
- To expect services to be professional, timely and appropriate.
- To communicate your complaints to the Medical Practice Manager and expect to receive follow-up without negative repercussions or changes in service.
- To receive care without discrimination due to race, religion, age, sex, disability or ethnic origin